All Sales Final by Default
Mystery Collective sells resale collectibles, often including pre-owned, limited, graded, slabbed, vintage, or hard-to-replace items. Because of the nature of collectibles, all sales are final by default.
Exceptions
We may review refund requests only if:
- The item received is materially not as described in the listing; or
- The item was not received, based on carrier tracking and the circumstances of delivery.
To be considered, you must contact us within 7 days of delivery or, for non-delivery claims, within 7 days of the carrier’s expected or marked delivery date.
Items Not Eligible for Return
No returns are accepted for graded or slabbed items, items confirmed as described, buyer’s remorse, changes in market value, condition disagreements that were disclosed in the listing, or packaging variations that do not affect the listed item.
How to Request a Refund Review
Please contact us through the contact form or email hello@mysterycollective.com. Include your order number, the item name, a description of the issue, and clear photos of the item and packaging if applicable.
Refund Method and Timing
If a refund is approved, it will be issued to the original payment method through Stripe. Refunds typically appear within 5–10 business days, depending on your bank or card issuer.
Shipping Costs
Original shipping costs are non-refundable unless required by law or specifically approved by Mystery Collective. Return shipping, if approved, will be handled according to the instructions we provide during the refund review.
Payment Processor
Stripe processes payments and approved refunds for Mystery Collective. Stripe may process payment-related data according to its own privacy policy at stripe.com/privacy.
Contact
Questions about this policy may be sent through our contact form or to hello@mysterycollective.com.