Overview
Mystery Collective respects your privacy. This Privacy Policy explains what information we collect, how we use it, and how you can contact us about your personal information.
Information We Collect
When you browse, contact us, or place an order, we may collect:
- Name and contact information, including email address and phone number when provided.
- Shipping and billing address information needed to fulfill orders.
- Order details, including items purchased, order history, delivery status, and customer notes.
- Payment information processed securely by Stripe. Mystery Collective does not store full credit card numbers.
- Website usage information, including analytics data collected through tools such as Google Analytics 4.
How We Use Information
We use personal information to process orders, ship items, respond to questions, provide customer support, prevent fraud, improve the website, and communicate about purchases or service updates.
Payments Through Stripe
Stripe is our payment processor. Payment details are handled by Stripe according to Stripe’s own privacy practices. You can review Stripe’s Privacy Policy at stripe.com/privacy.
Cookies and Analytics
We may use cookies and similar technologies to keep the website working properly, understand site traffic, improve our store, and measure performance through analytics services such as GA4.
Data Sharing
We do not sell personal information. We may share information only with service providers necessary to run the business, such as payment processors, shipping carriers, analytics providers, fraud prevention tools, and email or customer support services.
Data Retention
We retain order, transaction, and customer support records as needed for business records, tax, accounting, fraud prevention, legal compliance, and customer service purposes.
Your Choices and Requests
You may contact us to request access, correction, or deletion of your personal information where legally required and reasonably possible. Some records may need to be retained for legal, accounting, or fraud-prevention reasons.
Contact
For privacy questions or data requests, please use our contact form or email hello@mysterycollective.com.